
Make sure your PC isn't running VPN software.If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer.If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public.Make sure the Windows Firewall isn't blocking all connections ( see here) and restart your computer.Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example).See System Requirements for additional information.If you see a ' Not on same network' warning and are not connecting through the internet remotely: Not all features may be available on all devices. Product features may be added, changed or removed during the subscription term. Subscriptions covering "all" devices are limited to supported devices that you own. Your subscription is subject to our License Agreement and Privacy Notice.You may also be entitled to a pro-rated refund outside this window. You may request a full refund via phone by contacting Customer Support or via an online request by accessing your My Account page within 30 days of initial purchase or within 60 days of automatic renewal.

You can change your auto-renewal settings before then to avoid being charged from your My Account page.

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